Q: I'm having one-way audio issue, what's happening?
A: one-way audio is NAT/firewall related issue. Make sure that you have UPNP enabled in your route.
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What are the recommended workstation/computer specs for my agents?
- A dual core (or higher) computer with 4 GB of RAM (or higher) and a USB headset.
How many lines or channels per agent can I use?
- Up to 20 lines/channels per agent. Our starter package has a limit of 150 simultaneous calls.
What codec should I use?
- To save on bandwidth, please set the primary codec to GSM on your softphone. If you have G729...
How much bandwidth do I need?
- We recommend the following: *5 seats: 512kbps *10 seats: 1 mbps *20 seats:...
What payment methods do you accept?
- We accept Paypal, Credit Cards, and Wire Transfer. There is 5% fee on all transactions. For...
