Q: I'm having one-way audio issue, what's happening?
A: one-way audio is NAT/firewall related issue. Make sure that you have UPNP enabled in your route.
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What are the recommended softphones?
- Linux: Twinkle (http://twinklephone.com) Zoiper (http://zoiper.com)...
What payment methods do you accept?
- We accept Paypal, Credit Cards, and Wire Transfer. There is 5% fee on all transactions. For...
How many lines or channels per agent can I use?
- Up to 20 lines/channels per agent. Our starter package has a limit of 150 simultaneous calls.
What are the recommended workstation/computer specs for my agents?
- A dual core (or higher) computer with 4 GB of RAM (or higher) and a USB headset.
Do I get charged for disconnected, busy, invalid calls?
- Only answered calls are billed.
