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Report types and how to generate them
There are several types of reports you can take generate depending on what data you are after. To...
How to Listen, Barge or Whisper1. In Admin Dashboard kindly click on any of the 3 tiles (Agents on Call, Agents Waiting, Agents...
How to Download RecordingHowTo Download Recording1. Navigate to Call Reports and select Call Recordings. 2. Go to the...
Force log-out the agent1. Login to the Admin Dashboard Page and click USERS on the left menu panel.2. Choose the...
How To Add MinutesLogin to https://portal.goautodial.com.2. Select "Order New Service" at the bottom left part of...