- Only answered calls are billed.
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What are the recommended workstation/computer specs for my agents?
- A dual core (or higher) computer with 4 GB of RAM (or higher) and a USB headset.
What web browser do you recommend?
- Google Chrome is highly recommended
I'm having one-way audio issue, what's happening?
Q: I'm having one-way audio issue, what's happening?A: one-way audio is NAT/firewall related...
How much bandwidth do I need?
- We recommend the following: *5 seats: 512kbps *10 seats: 1 mbps *20 seats:...
How many lines or channels per agent can I use?
- Up to 20 lines/channels per agent. Our starter package has a limit of 150 simultaneous calls.