Knowledgebase

What are the recommended softphones?

- Linux:

Twinkle (http://twinklephone.com)

Zoiper (http://zoiper.com)

Qutecom (http://sourceforge.net/projects/qutecom.mirror/)

- Mac:

Xlite/Eyebeam (http://counterpath.com)

Zoiper (http://zoiper.com)

- Windows:

Xlite/Eyebeam (http://counterpath.com)

Zoiper (http://zoiper.com)

- Only answered calls are billed.

- Up to 20 lines/channels per agent. Our starter package has a limit of 150 simultaneous calls.

Q: I'm having one-way audio issue, what's happening?A: one-way audio is NAT/firewall related...

- We recommend the following: *5 seats: 512kbps *10 seats: 1 mbps *20 seats:...

- To save on bandwidth, please set the primary codec to GSM on your softphone. If you have G729...